Shipping Policy
At Marlow & Grace Boutique, we're proud to serve customers across the United Kingdom with reliable, efficient shipping. Below you'll find everything you need to know about how we get your favourite fashion finds to you.
1. General Shipping Information
We currently ship throughout the United Kingdom. Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are usually processed within 2–3 business days (Monday to Friday), excluding weekends and bank holidays. During busy periods or promotional events, processing may take a little longer — if there's a delay, we'll keep you posted.
3. Shipping Rates
Free shipping — we offer free shipping on all orders, with no minimum spend.
4. Estimated Delivery Times
Here's what to expect once your order has been processed:
- Processing time: 2–3 business days (Monday to Friday)
- Transit time: 4–9 business days (Monday to Friday)
- Total delivery time: 6–12 business days
- Order cut-off time: 6:00 PM
- Time zone: GMT (UK time)
Please note: delivery times are estimates and may be affected by carrier delays or extreme weather.
5. Shipping Restrictions
We may be unable to deliver to certain addresses, including some BFPO (British Forces Post Office) addresses or other restricted areas. Certain items may also be subject to shipping restrictions based on UK regulations or carrier limitations.
6. Failed Delivery or Returned Packages
If a delivery attempt fails, the address provided is incorrect, or a package can't be delivered, your order may be returned to us. If that happens, we'll get in touch to arrange a new shipment, which may involve an additional shipping charge.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us straight away at [your email address]. We'll work with the carrier to investigate and find a solution as quickly as possible. This does not affect your statutory rights where goods arrive damaged or faulty.
8. Updates to This Shipping Policy
We may update this shipping policy from time to time — for example, to meet advertising platform requirements or to improve our service. The latest version will always be available on this page.
9. Contact Information
Store name: Marlow & Grace Boutique owned and operated by ECOMZONI
Company name: ECOMZONI
Company address: Kapellensteenweg 288, 2920 Kalmthout, Belgium.
Company number: 1020505722
Phone: +32478158129
Email: info@marlowgraceboutique.com
Hours: Monday to Friday: 09:00 – 17:00 GMT
Weekends: 11:00 – 16:00 GMT
We aim to respond to your inquiries within24 hour